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The Customer Experience Edge: Technology And Techniques For Delivering An Enduring, Profitable And Positive Experience To Your Customers Jan Dangerfield or who want to escapeThree customer experience experts provide executives and senior managers with cost effective, sustainable methods for creating a superior customer experience which generates heightened profitability in the age of rapid information flows and expanding customer expectations."This excellent book makes it quite clear that your business has to focus on customer experience for 21st century business success. It's more than refreshing to read the multiple